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ISO 9001 : 2015 Certified Company

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Way back in 1996, the U.S. HHS, or Department of Health and Human Services, implemented HIPAA – The Health Insurance Portability and Accountability Act, starting a new standard of privacy and rules around disclosure of personal health information. This PHI or Protected Health Information, subjects organizations to a new privacy rule that controls to a very finite degree how health information can be used, and details an individual’s rights in a way that had not been done before. By placing power over their personal information back into the hands of patients, the HHS also created a whole new legion of concerns for businesses who work with patient information.

A key goal of HIPAA is to ensure that enough information is provided to healthcare professionals in order to perform accurate care, but that information is not misused by insurance companies or others who may seek to review it. This balancing act attempts to secure the health of individuals while ensuring their privacy, yet in order to be implemented successfully, HIPAA needed to be quite flexible to cover a wide variety of disclosures and uses. The privacy rule also limits the personally identifiable information that can be released to organizations about their employees and also covers any type of healthcare organization that may be transmitting patient information in any electronic form.

Novigo takes compliance very seriously. From our industry leading technology and data security to our ongoing and robust training given to employees new and old, Novigo takes all measures necessary to ensure your end customer’s data is secure and respected throughout the process. Far beyond simply writing policies that could easily be dismissed, Novigo ensures that all possible safeguards are in place to protect your end customer’s PHI (private health information).

Our HIPAA safety measures include, but are not limited to:

  • Written code of conduct, procedures and policies that are updated on a regular basis.

  • Each employee signs a notice of confidentiality.

  • Background checks are performed on each new potential employee.

  • Intensive scrutiny of all Internet activity, including detailed technology policies, data management, robust password policy, workstation security policy and more.

  • All of our billing practices are compliant with current industry standards, and our auditing and reporting systems are regularly reviewed for compliance as well.

  • Our policies are mapped to regulatory requirements.

  • A Compliance Officer who fully monitors and controls all the activity around compliance and monitoring within the organization.

  • Limited access to data, portable media such as hard drives, USB and CDs.

  • 24/7 security staff on campus, monitoring closed circuit television cameras.

ISO Certification

Better quality, faster turnaround times, improved productivity Novigo is always looking for ways to improve upon the current industry standards and provide even better results for our clients and end customers. We are passionate about delivering exceptional quality, and provide ongoing training to employees at all levels of the organization to ensure they are fully focused on execution excellence.
Our healthcare services are fully audited and certified:

  • ISO 9001:2015

  • HIPAA Compliant

Along with our extensive certifications, we have multiple Six Sigma professionals on staff who are continuously reviewing procedures for best practices compliance and to ensure that the highest level of security is followed for your end customer data. Our continued growth speaks for itself, and Novigo is an industry leader when it comes to quality execution. Project deliverables ensure that our clients will always meet HIPAA standards, and that your risk is minimized through strict management and control of our location. These standards even extend to our air conditioning systems, which have dual redundancies, and are operated under the tightest security techniques possible. Our business process operations (BPO) methodology assures that even items as seemingly small as power and provisioning are clear and acceptable to the client before Novigo moves forward with any sort of equipment acquisition. A strong selection of fire alarms, redundant uninterrupted power supply (UPS) units, and gas based generators form the framework of the tight security that we employ.

Our Corporate Compliance Program

Our team is exceptionally reliable, and have helped to build the substantial Corporate Compliance Program that we currently offer. Our track record shows that we are in compliance with all key regulations, something for which we constantly review our business practices. We incorporate these compliance guidelines:

  • Center for Medicare and Medicaid Services (CMS)

  • Applicable Federal and State regulations

  • The Dept. of Health and Human Services: the Office of the Inspector General defines compliance standards around Third Party Billing Companies, and we are fully compliant

Healthcare as a business continues to merge and evolve, with clients looking for a partner who will go beyond the very transactional feel of the past and consider how they can be truly innovative and transformational. Novigo is able to handle not only current processes, but can help map and execute on processes that will serve your organization both now and in the future.

Our deep understanding of process, our best-in-class user experience and our global best practices will provide you with the next-level partner who will help differentiate your product and service from all of the others in your market.

Constant Innovation

Our goal is to constantly innovate, learn, and deploy best practices in an effort to enhance the margins, competitiveness and growth of your organization all while making your business processes as streamlined as possible. We tailor our services to your business model, ensuring that we provide your unique organization with the very highest level of support and business requirements on the market today. We have a proven record of accomplishment with creating and deploying unique and innovative designs that will serve as your differentiating factor when you go to market.

Part of our innovation lives in the solid infrastructure that we have defined and continue to expand. We are able to provide a secure and uninterrupted flow of data to our partners, both now and in the future, so you can be assured that your sensitive data is being handled ethically, professionally and accurately; and always in full compliance of all applicable guidelines and regulations. Our security policies support the protection of digital assets within the organization and as they travel to and from our partner agencies. Part of our security commitment is the assurance that Novigo will protect your information assets from all threats, whether external or internal, accidental or deliberate. You will have the peace of mind knowing that your PHI is safe and secure.

Record of Excellence

You need to work with an organization that is flexible, agile in approach, and customer-centric and these are some of the key elements upon which our teams at Novigo pride themselves.